Gold Coast Holistic Dental Care is part of the Coastal Dental Care group.
Our handling of personal information is in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the “Privacy Act”), and other relevant State and Territory laws that govern the use of personal information and health records.
Us: The terms ‘us’, ‘we’ or ‘our’ mean Coastal Dental Care Australia Pty Ltd 617 360 460 (CDC), our related and subsidiary entities including, our CDC Dental clinics and our services, and our other non-CDC branded dental practices including Gold Coast Holistic Dental Care.
You: The terms ‘you’ or ‘your’ mean the person interacting with us and our services and using our services, or visiting our website.
Personal information: Means information or opinion about an identified individual, or an individual who is reasonably identifiable, and whether the information or opinion is true or not and is recorded in a material form or not. Examples of personal information include your name, address and telephone number, and your date of birth.
Sensitive information: Is a type of personal information that is given a higher level of protection under the Privacy Act, and includes health, genetic and biometric information as well as information about race or ethnic origin, sexual orientation and criminal record.
Health information: Includes information or an opinion about an individual’s physical or mental health or disability, their health preferences including about the future provision of health services, use of health services, and genetics.
The types of personal information that we collect from you will depend on how you interact with us, your relationship with us and the nature of the services we provide to you, and also the legal obligations we may have. Personal information we may collect from you includes:
We will generally collect your personal information from you directly (unless you are unable to provide the information). For example, we collect your information from you when you complete and provide the following, either electronically or by hard-copy:
We may also collect your information from third parties such as other dental practitioners who are treating or have previously treated you, other health practitioners, health insurance providers, Medicare, and government bodies. In particular circumstances, we may collect your information from a legal guardian or other authorised representative or family member.
We use and disclose your personal information only for the purpose for which we have collected it. There are some exceptions to this under the Privacy Act, including where:
We may use and disclose your personal information for the following purposes:
The Spam Act 2003 (Cth) restricts the circumstances in which we can send you commercial electronic messages (including email and SMS text messages). Other privacy laws, such as the Privacy Act, further restrict when we may send other advertising material to you. If you no longer wish to receive such promotional information from us, you may advise us in writing or use the opt out/unsubscribe facility in our communications. Commercial electronic messages from us will identify us as the sender, and include information about how to contact us and unsubscribe. Our records will usually be amended within 30 days or as otherwise required by the Spam Act. Details of how to contact us are set out below. Your consent will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current until you advise us otherwise.
When you visit our website at https://gcholisticdentalcare.com.au including its sub-sites and pages, we collect non-personally identifiable information, including your browser type, version and language, operating system, pages viewed while browsing the Website, page access times and referring website address. This information is used for the purpose of gauging visitor traffic, trends, and delivering personalised content to you.
We take all reasonable steps to safeguard your personal information from unauthorised access, disclosure or modification, as well as misuse, interference and loss, including:
Our employees are required to maintain the confidentiality of any personal and sensitive information held. This protection applies in relation to information stored in both electronic and hard copy form.
You have a right to request access to or correction of your personal information held by us, subject to exceptions allowed by law. If you wish to access, correct or update the personal information we hold about you, please contact us as set out below. You may be required to put your request in writing and will be required to verify your identity for security reasons.
Generally, we will give you full access to the personal information which we hold about you. However, in some circumstances, we may not be permitted by law to provide an individual with access to or to correct their personal information. If this is the case, you will be provided with the reason(s) for our decision. We will normally provide access without charge unless you request access to a large volume of personal information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs.
We will aim to resolve any complaint in a timely manner, and our target response time is 30 days. We ask you to cooperate with us during any complaint process and provide us with relevant information that we may require from you.
We expect that our complaints process will deal with your complaint fairly and efficiently. However, if you remain dissatisfied, you can also make a formal complaint (in writing) with the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Address: GPO Box 5288 Sydney, NSW 2001
Coastal Dental Care
PO Box 9074
Gold Coast Mail Centre QLD 9726
Phone: (07) 5539 7400
Email: [email protected]